Process - How customers go live

You pick a deployment mode — managed cloud, self-hosted, or air-gapped — and the stack comes up accordingly. The cloud path provisions a per-tenant project. The self-hosted path is a Docker Compose file you run on your own infrastructure. Both ship the same code.

A short call covers your document landscape — file types, volumes, who touches what — and the access model you need. Most teams go live in an afternoon, not a quarter.

Compliance review fits in here too. If your legal team needs to see the encryption story, the deployment topology, or the data flow diagram before approving anything, that conversation happens first — not as an awkward follow-up after you've already started.

You create a bucket for each knowledge domain you want to expose — a policy library, a claims handbook, a product catalogue, a year of board minutes — and drop in the source documents. Today we support PDF, DOCX, CSV, JSON, plain text, Markdown, and Confluence exports.

Behind the scenes Laminae handles chunking, embedding, sparse indexing, and storage. Each chunk keeps a hard reference back to its source document, page, and position, because provenance isn't something you can bolt on later.

Connectors handle the documents that don't live as files — Confluence, Github and Gitlab today, more on the way. There's no streaming pipeline; ingestion is batch and explicit, which is the right trade-off for a knowledge layer that has to be auditable.

Now we expose as many MCP servers as you need on an open standard. Point Claude Desktop, Cursor, Continue, or your internal Copilot at them and the AI client you already use becomes smarter on your own data.

When the client asks a question, Laminae runs hybrid retrieval — dense plus sparse plus re-rank — and returns the matching chunks with their source attribution attached. The client generates the answer; the human reading it can always verify it against the original document.

Once it's wired up, the day-to-day for the user looks like their existing AI client, just suddenly informed about the company they actually work at.